AI Support Agent - n8n Workflow Template
Full details & screenshots: introversion.ai/templates/ai-support-agent
Automate your customer support without losing the human touch.
An AI-powered email support system that reads incoming emails, searches your knowledge base, and drafts professional responses—automatically. Works with Gmail and Outlook.
## How It Works
1. Customer sends email
2. AI analyzes it using your knowledge base (Pinecone)
3. High confidence → Creates draft in Gmail/Outlook
4. Low confidence → Escalates to you via Telegram
5. You review and send
Never sends without your approval (unless you enable auto-send).
## Choose Your Edition
### Standard - $49
✓ Gmail + Outlook support agents
✓ Knowledge base integration (Pinecone + GPT-4o)
✓ AI-powered draft responses
✓ Telegram notifications
✓ Google Sheets logging
✓ 3 workflow templates
✓ Quickstart guide + documentation
### Pro - $99
✓ Everything in Standard, plus:
✓ PostgreSQL database logging
✓ Telegram Response Handler - reply to escalations directly from Telegram
✓ AI drafts responses based on your guidance
✓ Full escalation tracking & resolution
✓ 7 workflow templates
## Key Features
🤖 AI-Powered Drafts - GPT-4o analyzes emails and drafts responses using your knowledge base
👁️ Human Review - Creates drafts for your approval. Enable auto-send when you're ready.
🚨 Smart Escalation - Complex issues (refunds, angry customers) go straight to you via Telegram
📧 Gmail + Outlook - Both providers included
📱 Telegram Alerts - Instant notifications for drafts and escalations
📊 Activity Logging - Track everything in Google Sheets or PostgreSQL
🔄 Loop Protection - Ignores auto-replies and out-of-office messages
## Requirements
- n8n (Cloud, Desktop, or Self-hosted)
- OpenAI API key
- Pinecone account (free tier works)
- Telegram account
- Gmail or Microsoft 365 account
- PostgreSQL database (Pro edition, for Telegram Response Handler)
## What's Included
Standard Edition:
- 3 n8n workflow files
- Sample test emails
- Sample knowledge base document
Pro Edition:
- 7 n8n workflow files
- Everything in Standard
- postgres_schema.sql
- Telegram Response Handler workflows
## FAQ
Does it send emails automatically?
By default, it creates drafts. You can enable auto-send by changing one setting.
What if the AI doesn't know the answer?
It escalates to you via Telegram instead of guessing.
Is this a subscription?
No. One-time purchase, lifetime access.
Do I need coding skills?
No. Import, connect credentials, follow the guide. ~15 minutes setup.
## Refund Policy
Due to the digital nature of this product, all sales are final. If you encounter technical issues, contact us within 7 days and we'll help you get it working.
Ready to automate your support? Stop spending hours on repetitive emails—set up once and let AI handle the rest. 15-minute setup, works with Gmail & Outlook, human approval on every response, instant download after purchase. Standard Edition ($49): Gmail/Outlook + Sheets logging + Telegram alerts. Pro Edition ($99): Everything in Standard + PostgreSQL + reply to escalations directly from Telegram.